Privacy Policy

Information We Collect

We collect information that is necessary to provide, maintain, and improve our online casino services. When you create an account, make a deposit, or participate in games, we gather details such as your full name, date of birth, email address, residential address, telephone number, and payment information. This helps us verify your identity, process transactions securely, and meet regulatory obligations including age and identity verification requirements.

In addition to information you provide directly, our systems automatically collect certain technical data. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. Such information allows us to understand how our platform is used and to enhance the overall player experience.

How We Use Your Information

Your personal information is used primarily to deliver the services you request. This includes managing your gaming account, processing deposits and withdrawals, offering customer support, and ensuring compliance with legal and licensing requirements. We may also use the data to personalise your experience, notify you of important account updates, and, where you have given consent, send promotional communications about bonuses and new games.

We do not use your information for purposes incompatible with those listed above. Any marketing communications include clear options for you to unsubscribe at any time.

Sharing and Disclosure of Information

We may share your information with trusted service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners, and gaming software suppliers. All such parties are contractually obligated to maintain the confidentiality and security of your data.

Information may also be disclosed to regulatory authorities, law enforcement agencies, or other third parties when required by law or to protect the legitimate interests of Spin Galaxy Casino, our players, or the public. We do not sell your personal information to unrelated third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable certain features and improve functionality. These may include essential cookies required for account login, game play, and security, as well as analytical cookies that help us understand visitor patterns and enhance site performance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the platform.

Data Security

We take the protection of your personal information seriously and implement reasonable administrative, technical, and physical safeguards. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. While we strive to protect your information, no method of transmission over the internet or electronic storage is entirely risk-free.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and, in certain circumstances, ask for deletion of your information. You may also withdraw consent for marketing communications at any time. To exercise these rights, please contact our customer support team using the details provided on our website.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team. By continuing to use our services after any changes, you acknowledge acceptance of the updated policy.