Terms and Conditions

General Acceptance

These terms form a binding legal agreement between you and the operator. Continued use of the website or mobile applications after any update to these terms constitutes your acceptance of the revised version. We encourage you to review the document periodically so you remain aware of the rules that govern your play.

Account Registration and Eligibility

To play for real money you must open an account and provide accurate personal information. You represent that you are of legal age in your province or territory and that you are not currently excluded from gambling activities. Only one account per person is permitted. Duplicate accounts may be closed and any associated funds forfeited at our discretion.

Identity Verification

We reserve the right to request documents to verify your identity, age, and place of residence before allowing withdrawals or at any other time we deem necessary. This process helps protect you and ensures compliance with applicable Canadian regulations regarding responsible gaming and financial security.

Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality of your username and password. Any activity conducted under your account will be regarded as having been performed by you. Should you notice any unauthorised access you must notify customer support without delay. We are not liable for losses resulting from your failure to keep account details secure.

Deposits, Withdrawals and Financial Transactions

Funds may be deposited using the payment options displayed on the cashier page. All transactions are processed through secure, encrypted connections. Withdrawal requests are subject to standard verification and anti-money-laundering checks. Once approved, funds are returned using the same method used for the deposit whenever possible, or by an alternative method chosen for security reasons. Processing times vary according to the payment provider and the completeness of verification documentation.

Bonuses and Promotional Offers

From time to time we make bonuses, free spins, and other promotional offers available. Each promotion carries its own specific rules, including wagering requirements, maximum bet limits while a bonus is active, eligible games, and expiry dates. These conditions are clearly stated on the promotion page or in the accompanying communications. Bonus funds and any winnings derived from them may be removed from the account if the associated conditions are not satisfied within the stated timeframe.

Game Play and Fairness

Every game available on the platform uses certified random-number-generator software that has been independently tested for fairness. You agree to abide by the individual rules of each game, which are displayed within the game window. Attempts to abuse game mechanics, exploit software errors, or engage in coordinated play with others to circumvent normal odds are considered serious violations and can result in immediate account suspension and forfeiture of winnings.

Prohibited Activities

Certain conduct is strictly forbidden. This includes supplying false or misleading registration details, using automated scripts or bots, colluding with other players, engaging in fraudulent chargebacks, or using the platform for any unlawful purpose. We actively monitor player activity and reserve the right to close accounts and report suspicious behaviour to the appropriate authorities where required.

Responsible Gaming

We are committed to promoting responsible gambling. Tools such as deposit limits, session-time reminders, self-exclusion options, and reality checks are available in the account settings. If you feel you may be developing a gambling problem, we encourage you to use these tools or contact our customer support team for guidance. Additional resources are also provided through national responsible-gaming organisations in Canada.

Limitation of Liability

To the maximum extent permitted by law, our total liability to you shall not exceed the amount you have deposited in your account during the preceding twelve months. We are not responsible for any indirect, consequential, or punitive losses, including loss of profits or data, even if we have been advised of the possibility of such damages. This limitation does not affect any statutory rights you may have as a consumer.

Changes to Terms and Termination

We may amend these Terms and Conditions at any time. The updated version will be published on this page and will become effective on the date indicated. If you do not agree with the changes you must stop using the platform. We also retain the right to suspend or terminate accounts for any breach of these terms or for any other reason we consider necessary to protect the integrity of the gaming environment.

These Terms and Conditions were last updated on 15 October 2024 and represent the complete understanding between you and Spin Galaxy Casino regarding your use of the service.